Privacy Policy and Cookies

Your privacy is important to us. This Privacy Policy describes the information we collect about you as a user of our websites and mobile applications (a “Site”) and our services, how this information is used, and how you can opt-out of certain types of processing. In the UK, we operate and are registered in accordance with applicable data protection legislation.

By using the Site and our services you are consenting to the use of your personal information as set out in this Privacy Policy.

Who are we?
Aerious Limited (company number 07240632) is the owner of this Site,

Changes to the Privacy Policy and Queries
If we make changes to this Privacy Policy in the future, these will be posted on this page so please do check back from time to time.

Any questions regarding our Privacy Policy should be directed to our Data Protection Officer. Please see the section ‘How to contact us’ below.

What personal information do we collect and why?
We may collect personal information from you (such as your name, address, telephone number, email address etc) when you complete registration or enquiry forms or send emails to us, so that we may provide you with the services and information which you request. Please do not submit your personal information to us if you do not wish us to collect it.

If you login or subscribe to any Aerious service or product, we will use your personal information to provide you with the service or product you select, (e.g. personalising your services; sending you password reminders or notices about the relevant service or product being changed or suspended for emergency or routine maintenance).

If you purchase services and products from us we may also need your name, address and payment information in order to process your transaction.

We may also use the information you provide for our own internal statistical purposes.

You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.

Use of your personal information for marketing purposes
We may, with your agreement, use your information for the purposes of providing products and services you have requested from us and so that we can provide you with information relating to products and services we think may interest you, by letter, email or on your mobile device.

notifying your usual Aerious contact; or
sending an e-mail or writing to us telling us you do not wish to receive further promotional material; or
using the “unsubscribe” process described in the promotional material.

Disclosure of personal information to third parties
We will not disclose any personal information you provide to us to any third party organisation outside Aerious, unless:

we need to do so to provide you with the products or services you select, for example where we use service providers to provide certain services in support of the Site;
we are obliged or permitted by law to disclose it (for example if required by law or a court order);
we sell or buy or reorganise any business or assets, in which case we may disclose your personal data to the reorganised entity or the prospective seller or buyer of such business or assets;

Use of cookies and similar technology
Cookies are text files stored by your browser software that identify your device to the cookie owner’s server. We use cookies to remember you when you visit the Site or other services that we provide to you. There are two main types of cookies that we use:

(a) ‘Session’ cookies – where they only last for the duration of your browser session and expire when you close it.

(b) ‘Remember Me’ cookies (aka “Persistent” cookies) – cookies that remain on your computer after you close your browser and computer to remember you when you return to the Site.

We use cookies to:

obtain statistical information about your general internet usage and build up a profile of how you and others use the Site, and to improve our Site and deliver a better service to you;
remember your session so that you can move from one page to another within the Site;
store your preferences; and
customise elements of the layout and/or content of the pages of the Site for your preference and ease of use.
We do not use cookies to store your credit or debit card details.

You can remove cookies from your Browser:

Most web browsers are set up to automatically accept cookies but, if you prefer, you may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to use the full functionality of the Site and your user experience may be adversely affected. You can learn more about cookies by visiting which includes additional information on cookies and how to block cookies using different types of browser.

A simple way of removing cookies is to go to the “Tools” option in your web browser and select “Settings”. To delete all cookies on your computer to date select “Clear Browsing History” and to set options for future cookies select “Cookies” and the options you wish to apply to your web browser.

Applications (“Apps”)
Apps downloaded to your mobile phone or tablet may rely on location based services, such as your GPS coordinates to inform you about local forecasts. You may turn off this function within your mobile settings.

Analytical data may be collected from Apps. This is anonymous data from the App in your handset to monitor and optimise features on the handset. This does not identify your handset or you.

Cookies are not used within Apps unless your browser is opened as part of the App. In this case, there may be cookies on the phone web browser.

Aerious does not collect personal data unless you purchase a Premium account where you are required to provide your email, password, user name and address to receive the Premium service. This data is not given to any third parties and you will only be contacted for service updates.

Links to other websites
This Site may contain links to other websites which are outside our control and are not covered by this Privacy Policy. Please note that, if you access other websites using the links provided, the operators of these websites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.


Data Security
All information you provide to us is stored on our secure servers or in secure filing systems.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us via the internet; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How to contact us
If you have any queries with regard to our data processing practices or you wish to correct or update or request a copy of any of the personal details we hold about you, please contact your usual Aerious contact or send us an email or write to us at: The Data Protection Officer, Aerious Limited
Unit 5 River Court, Albert Drive, Sheerwater, Woking, Surrey, GU21 5RP

Any request for a copy of information may be subject to a fee (currently £10) to meet our costs in providing you with details of the information we may hold about you.